AFTERPAY NOW AVAILABLE. FREE SHIPPING FOR AUS, NZ & USA ORDERS OVER $80

Shipping & Returns

Shop online for all your natural beauty needs. 

Domestic Shipping

Australian Orders | Free Shipping on all orders over $80AUD | Delivery via regular Australia Post

Orders received before 12:00 PM will ship the same day. Orders received after 12:00 PM will ship the next business day. We do not ship orders on Saturday or Sunday. 

Within Australia, 10&Co products are shipped using Australia Post, with delivery estimates between 1-10 business days, depending on your location:

Metropolitan Melbourne, Sydney, Adelaide: 1-10 business days

Regional VIC, NSW, S.A: 2-10 business days

Metropolitan Brisbane, Hobart, Perth: 2-10 business days

All other regional areas within Australia: 2-10 business days

All customers will receive an email when your order has been packed and shipped.

Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or Australia Post internal delays.

International Shipping

New Zealand | Free Shipping over $80AUD

Otherwise; Flat rate $15AUD applies for Air Mail (no tracking) OR $20AUD with tracking

3-10 Working Days

United States | Free Shipping on all orders over $80AUD

Orders are dispatched within 1-3 business days.

Within USA, 10&Co products may be shipped using USPS, UPS or FedEx with delivery estimates between 1-10 business days, depending on your location:

Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or USPS / UPS / FedEx internal delays.

Deliveries may be subject to random customs checks and scans. 10&Co is not responsible for any duties or taxes incurred, once an order arrives in the country of delivery. All importing taxes are the responsibility of the customer. If you are unsure about the importing tax threshold in your country, visit the relevant postal system website for further details.

Once an item is out for delivery, you are responsible for tracking your package. If you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to 10&Co.

Europe | Flat Rate $25AUD* | Shipping available to: France, Italy, Germany, Spain, Netherlands

Orders are dispatched within 1-3 business days.

Shipping costs vary based on weight; 

Up to 500g - $25 AUD | 500g-1kg - $50 AUD | Over 1kg - $100 AUD

10&Co products are shipped using Australia Post, with delivery estimates between 7-10 business days, depending on your location:

Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or internal delays.

Deliveries may be subject to random customs checks and scans. 10&Co. is not responsible for any duties or taxes incurred, once an order arrives in the country of delivery. All importing taxes are the responsibility of the customer. If you are unsure about the importing tax threshold in your country, visit the relevant postal system website for further details.

Once an item is out for delivery, you are responsible for tracking your package. If you or your customs entry port refuse a shipment, you will be held responsible for shipping charges to return the products back to 10&Co.

Be sure to check your shipping address carefully

You will receive an email confirmation from us when you place your order. It’s important to ensure that your shipping address is correct so your 10&Co products don’t go to someone else’s home!

Please ensure that your shipping address is correct before you receive your Shipping Confirmation email, and if not, contact us ASAP before your order is dispatched. Please note that once orders have been dispatched, they cannot be redirected.

Public Holidays

10&Co does not ship on Victorian or Australian Public Holidays

Customer Service Policy

As a beauty brand committed to providing you with the best in natural products, we pride ourselves on providing exceptional customer service and quality organic beauty products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.  If for any reason we are unable to dispatch your order we will notify you within 2 business days.

If you are experiencing lengthy delays receiving your order, please email us with your order number: hi@10andco.com